RETURNS AND REFUNDS

Returns and Refunds Policy for Mystical Designs

Effective Date: November 25, 2024

At Mystical Designs, we strive to ensure you are satisfied with your purchase. If, for any reason, you are not completely happy with your order, please review our Returns and Refunds Policy below:

1. Returns

We offer returns on most products within 3 days of delivery. To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and with all original packaging and tags intact.
• The item must be returned within 3 days of the delivery date.
• The return request must be initiated by contacting us within 3 days after receiving your order. Any return request made after 3 days will not be accepted.

How to Initiate a Return:

• Contact us through our website or via email to request a return authorization.
• Provide your order number, details of the product, and reason for return.

Once we receive your return request, we will provide you with instructions on how to send the product back to us.

2. Refunds

• Refunds will be issued in the form of a voucher that can be used for future purchases on our website. The voucher will be for the full value of the returned product(s), minus any shipping charges.
• Please note that shipping fees are non-refundable.

Voucher Details:

• The voucher will be issued once we receive the returned product in its original condition.
• The voucher will be valid for [insert duration, e.g., 6 months] from the date of issuance.

3. Non-Returnable Items

Certain items are not eligible for returns, including:

• Customized or personalized products (e.g., items with names, initials, or special designs).
• Sale or clearance items.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately (within 3 days of delivery). We will gladly assist with a return and issue a refund or provide a replacement, depending on your preference.

How to report damaged or defective items:

• Contact us with your order number, details of the issue, and photos of the damaged product(s).

We will cover the return shipping cost for damaged or defective items.

5. Exchange Policy

At this time, we do not offer direct exchanges. However, if you would like a different size, color, or product, please return the original item for a store voucher and place a new order for the desired item.

6. Shipping Costs

• Return Shipping: You will be responsible for return shipping costs unless the product is damaged or defective upon arrival.
• Original Shipping Fees: Original shipping costs are non-refundable.

7. Contact Us

For any questions regarding our Returns and Refunds Policy, please contact us through our website.

This policy ensures your customers know the process for returns and refunds, including the use of vouchers for refunds, and outlines the time frame and conditions. Let me know if you'd like to adjust any section